Privacy Policy

1. About this policy

This policy explains how Tea County Munnar handles information you choose to share when making an enquiry, arranging a stay, or using our online services. We aim to collect only information that is reasonably needed to look after your request and your stay.

By submitting information to us, you acknowledge the practices described here. Please do not include sensitive payment or identity details in a general enquiry.

2. Information we may receive

Depending on how you interact with us, the information you provide may include:

• Your name and email address.
• Requested arrival and departure dates, guest count, room preferences, and reservation details.
• Questions, feedback, and other information included in a message you send us.
• Basic technical information, such as browser type, device type, and pages viewed, where collected by the services operating this page.

3. How we use information

We use information shared with us to:

• Respond to enquiries and help coordinate reservation requests.
• Communicate information relevant to a requested or confirmed stay.
• Maintain, protect, and improve our guest services and online experience.
• Detect misuse and meet applicable legal obligations.

4. When information is shared

We do not sell personal information. We may share relevant details with service providers who help us operate reservation, communication, or technical services, and when disclosure is reasonably required by law or to protect people, property, or the integrity of our services. Service providers are expected to use the information only for the work they perform for us.

5. Retention and security

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain appropriate records, or to meet legal requirements. We use reasonable safeguards to protect information, but no method of online storage or transmission can be guaranteed to be completely secure.

6. Cookies and technical data

The services used to operate this page may store essential settings or collect limited technical data. Browser settings can be used to manage cookies. Disabling some cookies may affect how parts of an online service work.

7. Your choices

You may ask us to correct or remove information you have shared, subject to records we are required or permitted to retain. You can also choose not to provide optional information; this may limit our ability to answer a particular request.

8. Children and policy updates

Our online enquiry services are intended for adults arranging travel. A parent or guardian should provide information on behalf of a child where needed for a stay.

We may update this policy when our practices or applicable requirements change.